Palliative/Hospice Care Massage

Cancellation Policy

I believe that the time we give each other is our most valuable gift. I will strive to honor and keep each scheduled appointment. I understand that life can get messy at times but, in an effort to show that we each honor the time for your massage session, I ask that all new customers keep a credit card on file in the event of a late cancel or no show.  Please take a moment to Review the OFFICE POLICIES below: No Shows Clients who fail to show for massage appointments will not be given a full or partial refund. If paying with a gift certificate, it will become forfeit. Cancellation A 48-hour notice is required for a cancellation or you will be charged in full for the appointment. Payment is due before your next appointment. Appointment Changes A 48-hour notice is required for any changes to your scheduled appointment date, start time or duration. If you shorten the duration at the start of your massage session you will be charged for the duration originally requested. (ie, If you book a 90 minute session but shorten your duration to a 60 minute session at the beginning of your treatment, you will be charged for the entire 90 minutes.) If you are unable to keep your originally scheduled appointment, and a request for a change is received less than 48 hours prior to your session, you will be charged in full for the appointment. Payment is due before your next appointment.

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